Frequently Asked Questions

The first step is to Register for the website. Then when you click login, it will take you to the case portal. Click “+ Submit a New Case”. Enter patient and case information and click a box for “Selected Services”. Drag and drop the image file into the blue outlined box. You can only upload a single file so in the case of multi-file CBCTs, they will have to be zipped to a folder to upload. Click Next Step and enter Payment information on the next page. When ready click “Submit Case”. After waiting for the file(s) to upload, which may take several minutes for cone beam CTs, you should see a Case Submitted message at the bottom right of the screen. See our detailed instruction page on how to submit a case

If you uploaded a case but do not see the message, “Case Submitted” it may not have uploaded to the site correctly. To check this, log in to the site, which will show you your case portal. All your referred cases should be displayed with the most recent at the top. If the case isn’t there at all, it did not submit correctly, and you will need to start over with the submission process. If you see the case you want, click on the three dots on the right, under Actions. You will see the option to View/Edit the case. When viewing a case details, if there is no file showing under Case Files on the right, the file didn’t upload. You can upload files to the existing case by clicking on the Upload Files link just under Case Files. You may upload as many files as you like to an existing case (one file at a time or in a zipped folder).

Yes. Our form is 100% secure and HIPAA compliant. The files you submit upload directly to our private servers. There is no third-party service involved so no one other than you and our radiologists will ever have access to the files you send.

Please see our pricing page for current prices on our different services.

Our turnaround time is faster than most radiology services! We aim to complete all reports within 3 business days, and we guarantee completion within 5 business days(unless you specify a later due date). As of this writing, we have been completing most reports within 2 business days of submission for the past year.

According to a majority of the state dental boards, as long as the radiologist is licensed in the state he is practicing it is fine to refer cone beam CTs and other radiographs. It is similar to referring to a pathologist living and working in another state. Please be aware of the recommendations and guidelines according to your own state and see this blog post about ADA and AAOMR recommendations.

Sign in to the website to view the Case Portal. Find the desired patient. Click on the three dots all the way to the right of the case, then select “View/ Edit”. On the right side of the screen, under Case Details, Find the Reports section. Click the down arrow to the right of the report. Reports will be received as pdf files, which most computers are able to view, save, or print at your discretion. The last section of our detailed instruction page explains how to view and download and Oral Radiology Report.

All our radiologists are u.s.-licensed dentists who have completed accredited oral radiology residency programs in the united states. following their residency, they undergo additional months or years of specialized training with dr. mecham. we frequently collaborate with each other, other oral radiologists, neuroradiologists, and other health professionals to ensure comprehensive analysis. we are committed to thoroughly understanding every detail in a cbct volume or other images, maintaining high standards of radiographic interpretation. if interested, you can read about our report standards here.

See this page for a list of CBCT Imaging Centers.